Shipping policy

We aim to ensure that your order reaches you as quickly and safely as possible.

Processing Time:
All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time:
Once your order has been processed, it will be shipped and delivered within 3–5 business days. Please note that delivery times may vary depending on your location and external factors such as courier delays or holidays.

Shipping Rates:
Shipping rates are calculated at checkout based on your delivery location and selected shipping method.

Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing your tracking number and link to monitor your shipment’s progress.

Delays:
While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, customs delays, or courier issues may occasionally cause delays. We appreciate your understanding in such cases.

Incorrect Shipping Information:
Please ensure that your shipping details are correct at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Lost or Damaged Packages:
If your order is lost or arrives damaged, please contact us immediately at contact@getepine.com or at +96171370714 so we can assist you in resolving the issue.